Frequently Asked Questions
Watchfolio is a premium digital vault built specifically for watch collectors and enthusiasts. It helps you organize and catalog your timepiece collection, upload and secure important purchase documentation, and consult our built-in AI assistant, Lume.
Yes. If you choose to enable cloud synchronization by signing in with Google or Apple, your watch data, receipts, and photos are encrypted and securely stored in our cloud infrastructure. If you choose to use the app offline without logging in, all data is stored strictly locally on your physical device.
Lume is your personal AI horology assistant integrated directly into Watchfolio. By analyzing the timepieces in your collection and combining them with your input—such as your outfit color, mood, weather, or scheduled activities—Lume recommends the perfect timepiece for your day.
Yes. The built-in Document Vault for each watch allows you to upload and view photos of physical receipts, warranty papers, and box cards. This ensures that essential collectors' documentation is consolidated in one digital vault.
Watchfolio Pro is an optional monthly or yearly subscription that unlocks Lume Collection Insights, Lume Market Valuation, cost-per-wear analytics, and up to 10 Watch of the Day suggestions per day. You need to sign in with Google or Apple to subscribe, and your subscription is linked to your Watchfolio account.
Yes. Because Pro is linked to your Watchfolio account, simply sign in with the same Google or Apple account on any device, including across iPhone and Android, and your Pro access will be available.
Subscriptions are billed and managed by the store where you purchased them. If you subscribed on iPhone, go to Settings → [your name] → Subscriptions. If you subscribed on Android, open Google Play → Profile → Payments & subscriptions → Subscriptions. Uninstalling the app does not cancel your subscription. Refunds are handled by Apple or Google under their respective policies.
Lume market valuations are AI-generated estimates based on details such as brand, model, reference, year, condition, and box and papers. They are not professional appraisals and should not be relied upon for insurance, sale, or investment decisions.
To delete your user account and all synchronized cloud data, please email us directly at watchfolio.team@gmail.com, and we will process your deletion request. We are also actively developing a direct account deletion option within the in-app Settings menu, which will be available in a future release. Please note that deleting your account does not cancel an active Watchfolio Pro subscription; cancel it separately through the App Store or Google Play.